Customers can cancel the order before the order has been shipped from the warehouse. Once the order is shipped, cancellation won't be possible and the request would be denied.

• Refund amount will be processed within 1 working day. Please wait for 7-10 days for the amount to be credited to your bank account. This is only applicable for prepaid orders whose payment has been made on our website.
• For COD orders, there would not be any refund amount, as no money was collected by Desi Soota during order placement

• Customers can place a return request within 7 days from date of delivery.
• Additional 7-10 days would be provided for returned product(s) to reach our warehouse.

• Desi Soota will arrange for reverse pick-up services at a cost of INR 100 per order (This will be adjusted with the product refund amount).
• INR 100 per order pick-up charge is irrespective of no. of units in the return order.
• Pickup will be attempted only twice by the courier company, post which the customer has to send the products on their own and the order pick-up amount of INR 100 will be forfeited.
• Return pick-up service is subject to availability of courier partners in your pin code.
• Alternatively, the customer can arrange for return service provider on their own. (Refer to details below on self-shipping return orders)

• The product(s) should be in same condition as it was shipped.
• Soiled or damaged products will not be accepted and refund will not be processed.
• Return will only be processed with original brand tag and MRP label intact. If the brand tag is lost, return will not be approved.
• Please return the product in its original inner packaging.
• Gift cards and digital content is not eligible for return.
• Items bought in flash sales is not eligible for return

• Refund will be provided in full (net of discounts and reverse shipping charges), for products meeting the conditions stated above.
• Refund will be processed on the next working day of receiving the product in our warehouse.
• Please allow 7-10 days for the return to be processed and the amount to reflect in the bank account.

PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR ONLINE PAYMENTS MADE ON OUR WEBSITE.

• For Cash on Delivery (COD) orders, a store credit/gift card will be provided within 1-2 working days from the day of return pickup on your registered email address/contact number.

• Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging.
• All items must be in unused condition with all original tags attached and packaging intact.